Highlights

• Be able to describe the anatomy relevant to venepuncture
• Know the contraindications to venepuncture
• Be able to describe the technique of venepuncture
• Understand the safety aspects relating to venepuncture

Course Outline

• Anatomy and Physiology for Phlebotomy
• Medical Terminology for Phlebotomy
• Patient interaction and related legal, ethical and safety issues
• Patient identification and lab requisition form
• Venipuncture equipment and Vacuumized blood collection system
• Safety and Universal Precautions in handling the samples
• Administrative Steps of Phlebotomy
• Hands-on Practical training on blood and specimen collection
• Preparing blood collection site and proper managing of the collected samples

Highlights

• This course is taught by a registered nurse, medical doctor, or other healthcare professional
• Small class size allows for personalized instruction
• Students receive hands on training during laboratory modules

Course Outline

• Comprehensive Health History and Documentation
• Physical Examination of the skin, hair and nails
• Physical Examination of the head, face, and neck
• Physical Examination of the eyes
• Physical Examination of the thorax and lungs
• Physical Examination of the heart and neck vessels
• Physical Examination of the abdomen
• Physical Examination of the neurological system Part I
• Physical Examination of the neurological system Part II
• Physical Examination of the musculoskeletal system

Highlights

• This course is delivered by a Registered Nurse or other Medical Professional
• A Laboratory module provides students with hands-on, practical training
• With a Certificate in Administering Medication, stu-dents are better prepared to complete in the work-force for positions for Medical Office Administration, Personal Support Worker, Healthcare Aide, and any Caregiver role.

Course Outline

• Training on collection of information on the patient profile including allergies or health con-cerns
• Study of common frequently prescribed medications administered by both Personal Support Workers or Caregivers
• Knowledge of the legal aspects of proper administration of medication including the Con-trolled Acts in Ontario
• Acquaintance with the different rights and responsibilities of proper medication administration
• Understanding the importance of medication monitoring
• Practical, hands-on training for administering medication, through different routes, in a labora-tory module

Course Outline

Introduction to Computers & Keyboarding: This course will provide students with the ability to understand the basic components of the computer, how the operating system works, tips and techniques to search and locate information on the internet. In addition, students will learn proper keyboarding techniques to improve their speed and accuracy.

Microsoft Office – Key Applications: This course presents skills training and assessment for a broad range of computing concepts and techniques. Students will gain competency the key applications of Microsoft Office covering the facets of word processing, spreadsheet management & creating presentations.

The Role of a Food Service Worker: The course sheds light on the general responsibilities of a Food Service Worker. While the course also teaches Ministerial standards adhered to in the food industry, it also aims to develop students’ soft skills in an attempt to generate efficient workers.

Food Safety and Sanitation: This course deals with Food Safety Management. Students learn about various Food borne illnesses, their causes and mitigation. The course adds special emphasis on Cleaning and Sanitizing. To prevent accidents, students are made aware of the importance of Selecting Right Tools and Equipment for the task, while introducing them to various Health and Safety regulations to be followed.

Kitchen Equipments and Food Preparation: This course deals with the core facet of food preparation and its service in a professional service setup. Students are introduced to stages of pre-preparation of food, understanding the use of tools and equipment used for different tasks in the kitchen and the service floor. Special handling caveats for certain kinds of food and their importance is also taught. Students study about the cooking principles used in the kitchen. The course also deals with food presentation, plating techniques and table setup for different kinds of food setup.

Health and Nutrition: This course deals with Cultures and Food from around the world, recommended nutrition and dietary guidelines for humans. Students also learn about Healthy living and humans¿ different life stages. It also sheds light on the Food Pyramid and its tiers and the concept of a Balanced Diet.

Oral Communication & Presentation Skill: The main objective of this course is to enable students to understand, improve and develop their oral communication skills within a business context. Students prepare for a variety of business presentations encountered in the workplace.

Practicum Placement: The placement is to expose the student to a working environment where theory is put into practice. This course requires full-time attendance working within food service environment.

Knowledge and Skills Gained

The student would be able to perform mise-en-place including Peeling/Slicing/Seeding and Dicing fruits and vegetables manually or with the aid of automatic machines. The student would also be able to arrange and serve food while keeping in mind the pertinent dishes/crockery for each food item including Tea/Coffee, Bread, Baked goods, main course and desserts; performing scullery related tasks including washing and stacking dishes and other kitchen equipment and floor. The student may be required to serve customers in a cafeteria/open dining setting or deliver food trays to patients’ rooms in hospitals/nursing homes.

• Food Service Supervisors
• Dietary Aid Workers
• Hospital Meal Attendant
• Food Counter Attendant
• Kitchen Helper

Admissions Requirement

High School Graduation Diploma or Mature Student Status (18 years of age academic achievement assessment passed)

Course Outline

• PSW Foundations
• Safety and Mobility
• Body Systems
• Assisting with Personal Hygiene
• Abuse and Neglect
• Household Management, Nutrition, and Hydration
• Care Planning/Restorative Care/Electronic Documentation/Working in the Community
• Assisting the Family, Growth and Development
• Assisting the Dying Person
• Assisting with Medications
• Cognitive and Mental Issues and Brain Injuries
• Gentle Persuasive Approaches in Dementia Care and Brain Injuries
• Clinical Placement (Community)
• Clinical Placement (Facility)

Knowledge and Skills Gained

As front-line workers, NACC Personal Support Workers 2022 must develop a broad range of abilities beyond dexterity skills. They must provide not only for the comfort, safety and well-being of their clients but also demonstrate sensitivity and respect for those in their care. The attitude, abilities and approach of the PSW are critical to the well-being and health of the people they support.
Graduates may find employment in a variety of care settings including:

• Long-term care facilities
• Home care services give care to clients living in their own homes in the community
• Supportive housing settings including senior apartments and retirement homes
• Group homes
• Hospitals
• Adult day programs
• Educational facilities

Admissions Requirement

• Ontario Secondary School Diploma, and ENG4C or ENG4U with Transcript or
• Equivalent: Foreign credentials must be translated into English and assessed for Grade 12 equivalency by a recognized organization such as WES (World Education Service), or
• Mature student with a score of 11 or more on the Wonderlic SLE (or other MCU-approved test) Note: CAT and CAST are no longer approved. Mature student status may be granted to applicants who are over 19 years old and do not have a high school diploma or GED.
• If English is not a student’s first language, they must provide proof of English competency. English Language Proficiency Requirements are:
• IELTS – Int’l English Language Testing Services – Minimum score of 6.0 with no subject test score lower than 5.5; or
• TOEFL – Test of English as a Foreign Language Internet-based test (IBT) – Overall 80 with the minimum in each component: Reading 20; Listening 20; Speaking 20; Writing 20; or
• CAEL: Overall 60 No section below 60
• Canadian Language Benchmark Tests with a score of 7 in each strand (not an average of 7)
• Duolingo English Test with a minimum score of 95
• Pearson PTE Academic with a minimum score of 46
• NACC Written Entrance Exam (passing score of 60)
• Evidence of successful completion of 2 consecutive years of full-time equivalent post-secondary study in English at a Canadian institution
• Evidence of successful completion of 2 consecutive years of full-time equivalent post-secondary study in English at an institution outside of Canada
• First Aid/CPR (Before commencing practicum)
• Vulnerable Security Screening (Before commencing practicum)
• Proof of current TB/medical test (Before commencing practicum)

Course Outline

Introduction to Computers and Keyboarding Skills: This course will provide students with the ability to understand the basic components of the computer, how the operating system works, tips and techniques to search and locate information on the internet. In addition, students will learn proper keyboarding techniques to improve their speed and accuracy.

Microsoft office – Key Applications: Microsoft Key Office Applications presents skills training and assessment for a broad range of computing concepts and techniques. Students will gain competency the key applications of Microsoft Office covering the facets of word processing, spreadsheet management & creating presentations.

MS Outlook: This course teaches students how MS Outlook is structured, and how to use the various modules to coordinate communications and collaborations with others. Modules covered in this courseware include Mail, Calendar, Contacts, Tasks, and Notes. Also included are some features commonly used for collaboration purposes such as creating distribution lists or groups, cleaning up your system, marking junk mail, and how to check the size of your Outlook data file.

Effective Business Writing: The focus of this course is written communication as it is used in the business world. The course will deal with the theory of business communication while at the same time providing practical examples of andassignments to improve the effectiveness of written communication skills.

Human Anatomy & Physiology: The course teaches students how to recognize the major concepts of Human Anatomy and Physiology.Also gaining knowledge about the body systems functions and structure and understanding their functions in a healthy and diseased state. Students would be able to describe the function and interactions of each body part with other body structures and its role in maintaining body’s internal environment in a stable and functional state.

Medical Terminology: In this course, students are introduced to the medical terms including words and abbreviations identifying major body systems in health and disease. The medical field is high stakes, therefore, special emphasis is placed on spelling and pronunciation to enable students to communicate accurately with patients and colleagues in the health care field. This course involves a lot of practice, case studies, illustrations to build competence in word building techniques in the medical field.

Medical Transcription:: The course of Medical Transcription brings about the fundamentals of Medical Terminology, HumanAnatomy and Physiology, Pharmacology together with the medical transcription techniques to produce accurate, cohesive medical documents which could be used in a variety of medical settings. Students develop skills in medical e-transcription and advanced keyboarding while transcribing a wide range of medical documents/records including but not limited to Referral letters, follow up notes and patient records.

Medical Office Administrative Procedures: This course familiarizes students with common practices and procedures in a modern medical office. Students are introduced to a variety of specialized, entry-level administrative support functions including preparing medical correspondence, medical transcription, medical terminology, organizing and maintaining medical records without compromising confidentiality; and medical e-scheduling and billing. The course strives to impart competence in the preparation of routine medical correspondence, forms and documents.

Medical Billing & Coding: This course emphasizes on the rules & regulations pertaining to producing accurate billing records as outlined by the Ontario Ministry of Health. Students maintain a medical billing and scheduling system to provide support to members of a simulated health care team by performing e-scheduling, generating medical office financial reports, and design/deliver a medical software training session. The course comprises of interactive lectures and extensive practical through which students would be able to generate health claims for the Ontario Health Insurance Plan (OHIP), Reciprocal Medical Billings (RMB), Work place Safety and Insurance Board (WSIB), and private practice.

Medical Record Management: This course teaches students to transcribe entry-level medical documents from dictation or from handwritten material (e.g. medical chart notes, progress notes, history and physical examination reports, or other miscellaneous documentation). Special focus is placed on the importance of editing and proofreading within specified deadlines along with the potential medical/legal repercussions and implications resulting from erroneous medical documentation.

Career & Employment Strategies: Students learn how to search for a job, uncover the hidden job market and identify employment opportunities, as well as how to prepare an effective resume and use social media tools.

Practicum: The placement is to expose the student to a working environment where theory is put into practice. This course requires full-time attendance working within a medical office environment.

Knowledge and Skills Gained

Upon completing this course, students would be able to:

• Customer Relation Management.
• Handling and answering phone calls (internal and external) and transferring calls to the appropriate personnel.
• Manage patient appointments in consideration with the doctor’s schedule.
• Ensuring the registration forms are filled by the patients with all the necessary information.
• Proof reading and data entry.
• Registration, filing and maintenance of medical records and documents.
• May be required to maintain financial records and performing accounting tasks.
• Initiating and maintaining correspondence with patients and insurance companies.
• Explaining hospital admission procedures to the visitors.
• Maintaining records of purchased equipment and other medical supplies.
• Processing medical insurance claims, medical billing and electronic claims, and incorporating correct coding procedures.

Career Opportunities

Graduates of Diploma Accounting and Business Management could apply for vocations such as:

• Medical administrative assistant
• Medical office administrator
• Medical secretary
• Medical stenographer
• Ward secretary – Hospital

Admission Requirements

High School Graduation Diploma or Mature Student Status (18 years of age academic achievement assessment passed)

Course Outline

• Wound healing process
• Wound bed preparation
• Classification of wounds
• Venous
• Arterial
• Pressure ulcers
• Diabetic foot ulcers
• Inflammatory ulcers
• Surgical wounds
• Wounds of unknown origin
• Identifying and managing wounds
• Dressing materials
• Antimicrobials
• Antiseptics
• Hydrogels
• Hydrophilic fibers
• Foams
• Extra Absorbent dressings
• Hydrocolloids
• Films and acrylics
• Charcoal dressings
• Calcium alginate dressings
• Negative pressure wound therapy
• Compression therapy
• Classification of wounds
• Lower Leg Assessment and ABPI with Hand held Doppler
• Neuropathy assessment
• Day 2 of workshop includes a skills class for hands-on demonstration and practice of wound care

Course Outline

• Introduction to ECG
• Anatomy and Physiology of the
• Cardiovascular System
• Understanding the role of the ECG
• Technician
• ECG equipment and supplies
• Patient preparation, related legal and ethical issues
• Performing 12-lead ECG
• Identification and measures to fix common artifacts
• Mounting and basic interpretation

Facilities

• Our WSIB Approved Red Cross First Aid & CPR Certificates are accepted by all faculties and professors throughout Ontario
• Re-certification courses available
• Red Cross Certified Trainer led hands-on Practical training
• Small groups for personalized attention and better learning experience (theory and practicum)
• Individual, businesses and group training available with state-of-the-art facilities
• Affordable and Special Fee for businesses and groups

Standard First Aid/CPR/AED

Duration: 16 hours

• Training in Standard First Aid for home and workplace
• Certification Validity: 3 years
• Students earn a Canadian Red-Cross First Aid Certification

Course Schedule

Emergency First Aid/CPR/AED

Duration: 8 hours

• Training in emergency First Aid for home and workplace
• Certification Validity: 3 years
• Students earn a Canadian Red-Cross Emergency First Aid Certification

CPR/AED

Duration: 4 hours

• Training in CPR and AED Level C (Adult, Child, Infant)
• Certification Validity: 3 years
• Students earn a Canadian Red-Cross CPR/AED Certification

CPR/AED for HCP (Healthcare Providers)

Duration: 5 hours

• Training in CPR and AED Level C (Adult, Child, Infant) for HCP
• Certification Validity: 3 years (required for Nurses, Paramedics, Doctors and other vocations in a hospital setting)
• Students earn a CPR/AED for HCP certification